Shipping & Returns

Shipping Conditions

Neodis Ltd shall process your order within 24 hours of the purchase. Our customer services team will contact you to confirm your order and schedule the delivery with you.

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Delivery time shall depend on the delivery chosen as per below:​

• Express Delivery

• Pick-Up in store

 

Once the order has been made you will have 12 hours to process payment. Failing to do that, your order will be automatically cancelled without prior notice. Neodis ltd will not be held liable for any compensation or liabilities due to negligence of customers if products are out-of-stock during the payment process. Neodis Ltd works on a First Pay First Serve basis. If the product becomes out of stock during the payment process and you pay for your order, Neodis shall contact you to propose either a reimbursement or a credit under both party agreements.

 

Cancellation

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Once payment is made, you have 12 hours to cancel an order. If the order has been cancelled within 12 hours from confirmation, Neodis Ltd shall process a refund of the order. The waiting period of 12 hours is our guarantee to be able to deliver your order on time. If the order is cancelled after 12 hours, Neodis Ltd will refuse cancellation and refund. This is applicable for in-stock & pre-order products. This measure has been implemented to avoid operational disturbance and ensure all orders are shipped on schedule. Please contact our customer care service at shop@neodis.mu for cancelling an order. 

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This is not applicable for Express Delivery Services, cancellation and refund are not applicable for this service.

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Returning of products.

 

We do accept returns under certain circumstances such as damaged products, missing parts or any other malfunctioning issues you may have with the products. You will have to contact Neodis customer care services on shop@neodis.com within 24 hours of receiving the product. Neodis Ltd will ensure the replacement of the product or shall give you a credit to spend in the shop if ever the product is unavailable for exchange. No refund shall be made. When purchasing a product, you agree to receive the product as specified on the ''product page''.  We ensure to give the maximum details to our customers prior to purchase. At Neodis ltd, we proceed to a quality check prior to preparing the shipping package as per our strict quality control policy. 

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Pre-Order Services.

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Neodis Ltd introduced on April 2023 a new service called ''Pre-order''. This service is available for pre-ordering products on demand. Neodis Ltd reserves the right to charge the client additional import cost if required to process their orders. An approximate quotation shall be sent to you by email. Please send your request to shop@neodis.mu This is applicable to Pre-order items only as it's impacted by foreign exchange currency, freights and taxes. Pre-Order items can't be cancelled, exchanged, returned or refunded. Our specialist will be here to help you in your product choices and specification you may have.